Terms & Conditions

Project Planning & Timelines

Digikowle does not operate as a fast-turnaround or on-demand service. All shoots require structured planning, including (but not limited to) concept development, moodboarding, location sourcing, model outreach, availability coordination, and shoot scheduling.

Clients must share intended launch dates as early as possible. This allows us to assess feasibility and confirm whether timelines can be met. Late requests may not be accommodated.

All shoots are delivered within 21 days from the date of full payment, unless otherwise agreed in writing.

Last-minute bookings or fast-tracked delivery requests are subject to an additional £200 fee. Approval of expedited projects is not guaranteed and remains at Digikowle’s discretion.

Booking & Payment Terms

No payment, no booking.
We do not hold dates, reserve models, or begin planning, outreach, or pre-production until full payment has been received.
Any requested dates prior to payment are considered tentative only and are not secured.

Communication Policy

Our primary and official communication channel is email.
Digikowle is not a live chat service.
We aim to respond promptly, however, clients must allow up to 24 hours for a response before sending follow-ups.
Excessive or repeated follow-ups within this window may delay response times.

Talent & Third-Party Coordination

Digikowle manages all communication with models, creatives, and locations.
Digikowle is not required to share model/talent contact details under any circumstances.

Client Conduct & Professionalism

We work with people, not just processes. As such:
Clients are expected to be respectful, patient, and professional at all times.
Production involves real-world variables (e.g., illness, delays, emergencies, weather, location issues).
Digikowle will always communicate and resolve issues proactively, but flexibility and understanding are required.

Consultations & Onboarding

All consultations must be booked via our official website.
We do not offer unscheduled calls or informal project discussions outside of this process.
Projects will only be scoped and confirmed following a formal consultation and agreement.
The consultation is a key part of our process, allowing us to assess suitability, align on creative direction, and confirm the best approach for your project.
Following the consultation, clients will have the option to proceed with the service or decline.
If you choose to move forward, the consultation fee will be applied toward the total cost of your service.
If you decide not to proceed, you will be refunded the full service fee paid, minus the £65 consultation fee, which covers the time, expertise, and strategic input provided during the session.
No project work, planning, or bookings will begin until the consultation has been completed and the service has been formally confirmed.

Revisions & Edits

Projects include a defined number of revisions, outlined prior to project commencement.
Additional revisions beyond this scope will incur additional fees and may extend timelines.

Usage & Rights

Usage rights for content will be defined per project.
Unless explicitly agreed, Digikowle retains the right to use content for: Portfolio, Marketing, Social media
Any content intended to be used for commercial and marketing purposes must be booked under our "commercial services"